Everything you need to know about HOA By Owners
You can start using HOA By Owners immediately after signing up. Our onboarding team will help you migrate your data and get your community set up within 24-48 hours.
We provide free onboarding support for all new customers. Our team will walk you through the platform and help migrate your existing data at no additional cost.
Yes! You can cancel your subscription at any time with no penalties. We believe in earning your business every month.
Absolutely. We use bank-level security and encryption to protect your community's data. Your information is stored securely and backed up regularly.
Yes! The fee for paying via ACH is only $0.99 regardless of the amount of the payment. Credit card payments are charged just 2.9% + 30 cents. Both of these fees can be configured so they are covered by the payor or absorbed by the community.
Your dashboard access is automatically customized based on your role in the HOA:
All features are accessible from the unified Features Dashboard - you'll only see the tools relevant to your role. No need for separate dashboards!
Our Customer Success Team is available to answer your questions via chat, email, and 1-on-1 meetings. You can schedule meetings with our Success Team directly through the support widget inside HOA By Owners. There are no additional fees for support or 1-on-1 training sessions.
Yes! You can choose to authenticate your bank account using your online banking credentials or by using the account and routing number.
Yes! You can still accept paper checks from homeowners and record those payments in HOA By Owners. We also offer a lockbox service where paper checks are mailed to a PO BOX, scanned, and deposited electronically.